There are far too many providers of CCM services trying to tell you how easy this all is. “All you have to do is call the patient once a month, spend 20 minutes of time, and you get FREE MONEY!!!” The good news is that if you track the 20 minutes spent delivering this non-face-to-face care to your chronic care patients and follow the CCM rules, you can probably bill for this time and get paid. The bad news is that, for the next five years, Medicare can request to see your records. If they find that you did not follow all the rules, they can ask for all the money back for which you billed CMS.